PART 1 - INSTRUCTION TO WORK 

1. Definitive Electrical Solutions Ltd requires an ‘instruction to carry out work’ notice for all types of work, either in written or verbal format. 

  1. Any work to be carried out within 7 days of the acceptance of the contract will require a written & signed instruction before any work begins. (Domestic customers only). 
  2. Definitive Electrical Solutions Ltd can provide you with an acceptance of contract notice template, or a cancellation of contract template should you wish to use it. You may however use your own or confirm in writing. 
  3. An acceptance of contract will be based on the proposed schedule of works submitted, agreed by both parties. 4. You, as the client may cancel the contract should you so choose to with Definitive Electrical Solutions Ltd.  Such cancellation will require a written notice by you. 
  4. The cancellation notice will only become effective upon receipt by Definitive Electrical Solutions Ltd.  Once received we will contact you to discuss the closure of your account. 
  5. Definitive Electrical Solutions Ltd may charge you, after the receipt of the cancellation notice for any charges incurred as a result of the cancellation, for any un-billed labour, materials used and any outstanding accounts not yet settled. 
  6. Definitive Electrical Solutions Ltd will always work with you, the client in such circumstances where it is deemed necessary to close a contract, cancel or temporarily halt a contract of work. We will always ensure that you are informed of the proposed closure of work procedure, ensure all work safely comes to a stop,  all our materials, tools etc are removed and the site left in a reasonable condition. 
  7. Definitive Electrical Solutions Ltd will expect you, the client to be fully co-operative in such an event, including full payment of the final invoice submitted. 

 

PART 2 - TERMS AND CONDITIONS OF CONTRACT. 

1. Definitive Electrical Solutions Ltd operates during normal working hours between 9am & 5pm Monday to Friday, unless otherwise stated or requested. 

1. Definitive Electrical Solutions Ltd is able to provide a service outside normal working hours, on the condition that our terms and conditions proposed in the schedule of works are accepted. 

2. Outside normal working hours will be charged as per follows, unless otherwise stated: 

1. 5pm (17:00) till 8am (08:00) Monday to Friday at time plus half (1 ½) 

2. Saturday 24 hours at double time (2) 

3. Sunday 24 hours at double time (2) 

3. All visits where an engineer representing Definitive Electrical Solutions Ltd is required to carry out installation, testing, fault finding or investigation work (unless the service is free) are subject to our initial charge fees at £110 +VAT within our local postal code areas and in our normal working hours. 

4. All visits outside our local postal code areas are subject to travel time, mileage plus the initial charge fee. 

5. Definitive Electrical Solutions Ltd do not as a matter of policy carry out any plastering, patching or re decoration works due to the works being carried out, unless otherwise stated in the schedule of works or variation contract. The client/main contractor/project manager is responsible for ensuring that the required trades are available upon our completion to carry out these works where needed.

 

PART 3 - VARIATION CONTRACT 

1. Any changes made to the original proposed schedule of works are subject to a variation contract. 

1. A variation contract is a notice of ‘acceptance of variation’ submitted by either party, written and signed by both parties. 

1. You will receive the original copy of the variation contract once signed. 

2. A change to the proposed schedule of works may occur in the following circumstances: 

1. Any exposed faults found during the course of other works arising from adverse building construction that could not reasonably have been foreseen. 

2. During remedial works after an Electrical Installation Condition Report, or other inspection and test.  NOTE: An inspection and test or EICR only samples a percentage selection of the electrical installation.  Any concealed wiring, accessories or areas of inaccessibility are such places of a fault being exposed during remedial works. 

3. This list is by no means exhaustive. More details can be requested from Definitive Electrical Solutions Ltd. 

3. Definitive Electrical Solutions Ltd will charge accordingly for any variation, or change from the original schedule of works, such as: 

1. Any additional visits required as the result of any variation of contract, agreed or not. 

2. Waiting time and/or an additional visit where access is not available at the agreed appointment. 

3. At the discretion of Definitive Electrical Solutions Ltd, abortive visits (where the engineer turns up to the site as agreed but is unable to access the site or is no longer required to complete the agreed work) and there is no proof of prior cancellation with at least 24 hours’ notice. A minimum abortive visit fee of £110+VAT will be applied with a maximum abortive visit fee equal to the full labour charge for the project. 

4. Changes made to the original schedule of works, agreed or not. 

4. Definitive Electrical Solutions Ltd will always aim to provide you, the client with a written variation contract that includes the total price for the stated variation of contract. 

1. It is not always reasonably practicable to provide a total price for any variation of contract. Therefore, Definitive Electrical Solutions Ltd shall provide an estimate only based price. 

5. All variations, changes to the schedule of works or cancellation of part or the entire contract should be notified at the earliest possible time to minimise disruption and escalating costs. 

6. Should a variation to the agreed proposed schedule of work arise without the person ordering the work present, Definitive Electrical Solutions Ltd will continue with what action is necessary, deemed to make that part of the installation safe, user friendly or convenient for a later time. We shall aim to contact you, the client in the meantime to resolve the situation as quickly as possible. 

 

PART 4 - GUARANTEES 

Definitive Electrical Solutions Ltd will carry out all work to at least the required standard that is in force at the time of the work. All completed work will carry a 6-year guarantee against all faulty workmanship and the faulty installation of materials. 

1. All materials will be backed up by the manufacturer’s warranty only. 

2. The implementation of any guarantee will be issued by Definitive Electrical Solutions Ltd and its staff only. 3. No responsibility is accepted for work of any kind carried out by anyone else during or after work carried out by Definitive Electrical Solutions Ltd.

 

PART 5 - PAYMENT TERMS 

Definitive Electrical Solutions Ltd may request a deposit to be made before any work commences, to the sum of the material costs or, the total amount specified on your quotation if different. 

1. Definitive Electrical Solutions Ltd will submit an invoice on completion of the works as stated in the schedule of works contract. 

1. Payment terms/due dates for all invoices are stated on the invoice. 

2. Where work continues beyond 10 days, Definitive Electrical Solutions Ltd may submit an interim statement of account. 

1. Definitive Electrical Solutions Ltd will expect payment of any interim account to be paid within 5 working days from the date of the interim statement of account. Should no effort be made to pay the interim account, Definitive Electrical Solutions Ltd will stop all work until such a time that the account is fully paid. 

3. All overdue accounts are subject to Definitive Electrical Solutions Ltd overdue account policy.

 1. Definitive Electrical Solutions Ltd will submit a mid-term statement of your account, plus an overdue statement the 1st day after your account becomes overdue. 

2. Definitive Electrical Solutions Ltd standard overdue account charges are as follows: 

1. 7 Days beyond terms: Our debt collection agent will be notified of the debt. 

2. 14 beyond terms: Invoice total + 8% above the current base rate per day past due + agent fees will be added. 

3. At this stage Definitive Electrical Solutions Ltd will no longer control any further actions by the debt collection agent acting on behalf of Definitive Electrical Solutions Ltd. 

4. Materials supplied shall remain the property of Definitive Electrical Solutions Ltd until such time full payment of the account has been received. 

 

PART 6 - STATUTORY RIGHTS. 

Nothing in these terms and conditions affects your statutory rights. Please note your statutory cancellation rights are not affected. Contact consumer direct (08454 04 05 06) for details or visit their website www.consumerdirect.gov.uk.